FREQUENTLY ASKED QUESTIONS

The ULˣ MEMBERS CLUB is our exclusive loyalty program designed for those who live and breathe design, fashion, and the unique style of UMBERTO ˣ LUCE. Through this program, we reward your loyalty with exclusive benefits and an unparalleled shopping experience.

How does it work?

• Earn points (Machiner Coins): For every purchase, you get 5% of the total value in points, which you can redeem for discounts, free products, and free shipping.
• Early access to launches: Be among the first to discover and purchase limited collections.
• Exclusive raffles and experiences: Participate in monthly giveaways featuring unique products and events.
• Voting and special content: Become part of the community that helps decide new launches.

Membership is free and automatic when you make your first purchase. As a member, you'll also receive exclusive updates through our WhatsApp groups tailored to your profile. Join here via WhatsApp.

Yes, but only in Mexico. We offer interest-free monthly installments through Mercado Pago.

When selecting this payment method at checkout, you will be redirected to Mercado Pago’s payment platform. Depending on your credit card (Visa, MasterCard, or American Express), you will see the available installment options at the time of purchase.

Yes! We offer exclusive promotions and special benefits for our customers. Additionally, if you are in Mexico, you can pay in 3 interest-free installments with Visa, MasterCard, and American Express through Mercado Pago.

For exclusive discounts, early access to limited collections, raffles, and unique experiences, we invite you to join ULˣ MEMBERS, our loyalty program for true design and fashion enthusiasts. Join here via WhatsApp.

We accept payments via credit and debit cards, PayPal, and for Mexico, we offer interest-free installments through Mercado Pago. We also accept bank deposits and wire transfers .

Contact us here if you’d like to pay via bank transfer (Mexico valid only).

Yes! UMBERTO ˣ LUCE has over 20 distributors worldwide where you can try on and purchase our products. Check the list of distributors here: Stockist.

Follow these steps to place an order:

1. Select your product and size.
2. Add it to your cart.
3. Choose your payment method.
4. Enter your shipping and payment details.
5. Review and complete your purchase.

Thank you for your patience. To optimize our shipping times, some in-stock models may take up to 5 business days to be dispatched.

Made-to-order products in the LABS category require a specialized process, and manufacturing can take between 4 to 8 weeks, depending on the complexity of the design.

If you’d like an update on your order status, contact us HERE and provide your order number or the email associated with your purchase.

• For in-stock models, shipping is processed within 1 to 3 business days, ensuring you receive the quality and durability we’re known for—without unnecessary delays.
• For made-to-order products in the LABS category, manufacturing takes 4 to 8 weeks, depending on the design's complexity. Each pair is crafted with dedication—because authenticity isn’t rushed.

At UMBERTO ˣ LUCE, we stand behind our craftsmanship with warranties designed to give you complete confidence in every step.

• RIDER+ and EVERYDAY+ → Covered by the RIDE+ Worry- Warranty (R+ W-), which offers lifetime protection against manufacturing defects.
• RIDER and EVERYDAY → Include a 1-year warranty against manufacturing defects.

What does the warranty cover?

If your footwear has manufacturing defects, we’ve got you covered. This includes:

• Sole detachment or breakage due to production flaws.
• Stitching defects that affect durability.
• Component failures, such as eyelets or pull tabs.
• Material imperfections originating from the production process.

How do I claim my warranty?

• Inspect your product: Make sure the issue falls under warranty coverage.
• Gather the details: Order number, photos of the defect, and product information.
• Contact us: Submit your claim through our contact form.
• Evaluation: Our team will verify if the issue is a manufacturing defect.
• Resolution: If approved, we will repair or replace your product.

Important:

• Shipping costs are the customer’s responsibility.
• The warranty does not cover damage from misuse, accidents, or modifications.

For full warranty terms, please refer to our policy here.

f your footwear doesn’t fit or you want to make a return, UMBERTO ˣ LUCE offers free size exchanges and returns.

You have 30 days from the date of delivery to make a request. Contact us HERE with your order number for assistance.

To find the perfect fit for your UMBERTO ˣ LUCE shoes, follow our video guide on how to measure your foot. Watch it here: Size Guide.

Yes! We offer customization options, including initials or special details. Some personalizations may have an additional cost, and certain modifications may affect our return policy.

For Mexican customers only, UMBERTO ˣ LUCE provides official electronic invoices (CFDI) for purchases made within the same calendar month.

Invoice requests must be submitted within the same month of purchase, as we cannot issue invoices retroactively.

To request an invoice, please send the following details to facturacion@umbertoluce.com:

• RFC (Mexican Tax ID)
• Company Name (Razón Social)
• Tax Use (Uso Fiscal)
• Tax Regime (Régimen Fiscal)
• Order Number

Important:

Please ensure that all information is correct at the time of request, as invoices cannot be modified once issued.

To keep your shoes in top condition, follow our footwear care guide. Find all the details here and make sure your pair lasts as long as possible.

D3O® is an advanced protection material used in our products to ensure maximum safety. Learn more about D3O® here.

To register an account with UMBERTO ˣ LUCE, visit our Customer Registration page and enter the required details.