Contacto UL
Choose the right channel.
If your question is a common one, start with the FAQ. For orders, sizes or specific cases, use WhatsApp or send the form with all the details.
Support channels
Not everything needs the same channel.
First check what is already answered; then use the channel that fits your case best.
FAQ
For questions about sizes, shipping, exchanges, warranties, care, D3O and Members.
- Respuestas inmediatas.
- No waiting for an agent.
- Useful before buying.
To check an order, a size, availability, exchanges or a specific question about a pair.
- Include your order number if you have already bought.
- Send the model and size if you are comparing.
- Attach a photo if it is about care or warranty.
Formulario
To leave an enquiry with full details, express interest in stocking us, or raise matters that need following up in writing.
- Name, email and phone.
- Reason for contact.
- Message with full context.
Before you write
Send the detail that settles it.
A clear message saves the team from asking for the same thing twice. If you already have an order, the order number is the most important piece.
Order number and the email you bought with.
Model, the size you normally wear, and your measurement in centimetres if you have it.
Order, the size you received, the size you need and the condition of the pair.
Order, clear photos of the problem and a short description of what happened.
Formulario
When you need it all in writing.
The form lives right here and uses Shopify's own contact setup. Leave your name, email, phone, reason and full context so the team can follow up.
Useful shortcuts
If it is a common question, go straight there.
These pages answer what comes up most before and after buying.
Still not clear?
Write to us with context.
Include the order, model, size or photos as the case requires. The clearer the message arrives, the faster it can be resolved.