Product warranties

1. Cover by line

Important update:Worry-Ride+ cover changes to 24 months for RIDER+ and EVERYDAY+ purchases made from 1 January 2026. Earlier purchases keep the conditions in force at the time of purchase.

OUTLET products, last pairs and clearance items carry no warranty, exchanges or returns, except where the applicable law states otherwise.

2. What the warranty covers

The warranty covers faults attributable to manufacturing, materials or the construction of the footwear. Each case is assessed individually with photographic evidence and an order number.

• Sole separation caused by a production defect.
• Stitching or assembly faults not caused by misuse.
• Visible material or construction defects found during the cover period.

3. Urban use and accidents

Umberto Luce footwear is built for urban, everyday use. If there has been an accident, the warranty only applies once the team confirms the damage comes from a manufacturing defect and not from the accident, impact or an external condition.

We do not recommend using the footwear in extreme sports, impact testing, contact with corrosive chemicals or activities beyond its urban purpose.

4. How to claim the warranty

1. Gather the information:order number, model, size, date of purchase, clear photos of the problem and a short description.
2. Write to us:send your request fromthe contact page.
3. Review:the team confirms whether the case is a manufacturing defect.
4. Resolution:where it applies, we can repair, replace or offer an equivalent model if the product is no longer available.
5. Logistics:shipping costs are the customer's responsibility, unless Umberto Luce confirms a mistake on our side.

5. Refunds, repairs and maintenance

Warranty refunds are reviewed within the first 30 days after you receive the product. If the product has already been worn, we first determine whether the problem is a manufacturing defect.

We can also help with repairs or maintenance outside the warranty. In those cases the team confirms availability, cost and procedure before starting.

6. What the warranty does not cover

• Normal wear from use, creasing, scuffs, colour loss or sole wear.
• Damage from accidents, impacts, cuts, burns, excessive moisture or chemicals.
• Modifications, third-party repairs or alterations to the original construction.
• Issues of size, comfort or personal preference once the product has been worn.
• Lack of cleaning, incorrect drying or care that goes against our recommendations.

7. Contacto

To open a review, send us your case with the order number, photos and context. We will reply with the next steps.