Privacidad

Privacy policy

This policy explains what information we collect, what we use it for, and how you can contact us about your personal data.

Updated: 15 May 2026

1. Information we collect

When you visit or buy at umbertoluce.com we may collect device, browsing and order information. This includes your browser, IP address, time zone, cookies, pages visited, products viewed, name, billing address, shipping address, email, phone number and the information needed to process payments.

We do not store complete bank card details on our systems. Payment processing happens through authorised providers.

2. How we use your information

To process orders, payments, shipping, exchanges, returns and warranties.
To contact you about your purchase or support request.
To detect fraud, risk and abuse of the store.
To improve the site experience, stock, service and campaign measurement.
To send commercial information only where there is a legal basis or applicable consent.

3. Providers and third parties

We share data with the providers needed to run the store: Shopify, payment processors, couriers, analytics tools, communication platforms, advertising services and technical support.

We may also share information where necessary to comply with the law, respond to legal requests or protect our rights.

4. Cookies and measurement

We use cookies, logs, pixels and similar technologies to remember preferences, measure use of the site, improve security and understand campaign performance. You can set your browser to block cookies, although some features may then stop working correctly.

5. Data retention

We keep order and support information for as long as it is needed to fulfil the purchase, meet tax obligations, handle warranties, resolve disputes and maintain commercial records. Once it is no longer needed, we delete or anonymise it as appropriate.

6. Your rights

You can request access to, correction, updating or deletion of your personal data where the applicable law allows it. You can also ask to stop receiving commercial communications.

To exercise these rights, write to us fromthe contact pageusing the email address linked to your order.