Clear answers before you choose your pair.

You can pay with whichever options appear at checkout. If you need to confirm a payment method before ordering, write to us on WhatsApp.

The available options are shown at checkout. We do not promise a fixed number of months because it can depend on the processor, the bank, the active promotion and the amount.

Current promotions appear in the store, at checkout or through official UMBERTO LUCE channels. If you saw a promotion and it is not applying, send us a screenshot and the model on WhatsApp.

The shipping cost and any active benefit are confirmed at checkout before you pay. If you have a question about a specific order or promotion, ask us on WhatsApp.

Use the tracking link you received when your order shipped. If you do not have it, write to us on WhatsApp with your order number and the name you bought under.

First check whether the courier has posted recent movements. If the tracking has not progressed for several days, send us the order and tracking numbers on WhatsApp so we can look into it.

Yes, as long as the order has not been handed to the courier. Write to us straight away on WhatsApp with your order number and the correct address.

It depends on the destination, the product and the conditions in force. Before buying from outside Mexico, confirm availability on WhatsApp to avoid unexpected costs or procedures.

Use the size guide and measure both feet. If you are between two sizes, consider the longer foot, the instep, the width and whether you will wear thick socks.

If it still does not add up, send us your measurements and the model on WhatsApp.

It depends on the model, the line and the state of the run. Some pairs can come back through Pre-order, RIP or made to order. Write to us on WhatsApp with the model, colour and size so we can look at the real options.

If the length is right but there is spare internal volume, the comfort insole can help. If your toes hit the front or there is strong pressure, the problem is the size or the model, not the insole.

View the comfort insole

• Rider+ / Everyday+:24 months against manufacturing defects.
• Rider / Everyday:12 months against manufacturing defects.
• Outlet:no exchanges, no returns and no warranty.

The warranty covers manufacturing defects; it does not cover normal wear, accidents, misuse or external modifications.

No. Outlet is a final sale: no exchanges, no returns and no warranty. Check it carefully before buying.

Write to us on WhatsApp with the order number, photos of the pair you received, the label or box, and a clear photo of the size or SKU. With that we can work out the right solution.

Pack the pair clean, dry and protected. Include the box and accessories where they apply. Avoid taping directly onto the original box. If you already have a label, check any questions on WhatsApp before handing it to the courier.

Send us your order number, clear photos of the defect, the model, the size and a short description of what happened on WhatsApp. The team checks whether it is a manufacturing defect and tells you the next step.

Rider+ and Rider are both built for motorcycling and real protection. The key published difference is the warranty period: Rider+ has 24 months and Rider has 12 months against manufacturing defects.

Everyday+ and Everyday are for daily wear with understated, durable construction. The key published difference is the warranty period: Everyday+ has 24 months and Everyday has 12 months against manufacturing defects.

Not necessarily. Outlet can include last sizes, models being cleared or pieces outside the regular flow. What matters is that it is bought as a final sale.

A Pre-order lets you reserve a model before the run is ready to ship. The product page should show the price, availability and estimated dispatch date.

If you have questions about timings before reserving, ask on WhatsApp.

RIP is the route for discontinued models that can come back if there is enough interest. On the product page you can vote, reserve with a deposit or ask about made to order when those options are available.

It means the pair does not ship as an immediate stock purchase. We look at whether it can be made, depending on the model, size, material and capacity of the run. Confirm it on WhatsApp before paying.

Once you have active Machiner Coins, you can see your balance, the rules for earning them and the current benefits in your account or on WhatsApp. If it is not clear, write to us and we will go through it with you.

If the benefit appears in your account or is announced through an official channel, you can use it under the rules in force. If you do not see it, write to us on WhatsApp to confirm availability.

Request it on WhatsApp with your order number and complete tax details: RFC, legal name, tax regime, CFDI use and tax postcode.

The request has to be made within the tax period of the purchase so it can be processed correctly.

It depends on the status of the invoice and the tax period. Write to us on WhatsApp with the order number, the invoice reference if you have it, and the detail you need looked at.

Check the stockists page to find listed locations. Before travelling, confirm the availability of size, colour and model with the store.

View stockists

It can vary by channel, promotion or availability. Check the final price before paying, and confirm any questions on WhatsApp if you are comparing a physical store with online.

Lift dust with a soft brush or cloth. If it got wet, let it air dry away from direct sun or strong heat. Do not use a washing machine, dryer, solvents or abrasive products.

View the care guide

Blot off the excess water with a dry cloth and let it air. Do not store it damp or try to speed up drying with heat. If you see a stain or an odd change in the leather, ask on WhatsApp before applying any product.